Artificial Intelligence
ConsumerizationState of the Connected Customer – 4th Edition
Our world has been thrown into flux by ongoing economic, health, leadership, social justice, and climate crises. Personal and professional lives have merged, and customers are calling on businesses to adapt. For the 4th edition of the “State of the Connected Customer” report, Salesforce surveyed 12,000 consumers and 3,600 business buyers worldwide to discover: How ...