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Telephone interview cheat sheet: Computer bench technician

Originally Published:
Nov 2018

Phone interviews can save time and speed up the hiring process. This cheat sheet will make it easy to ask both general and job-specific questions, allowing you to compare candidates for the computer bench technician job in a systematic way.

From the cheat sheet:

This cheat sheet is an IT manager aid for recruiting a qualified computer bench technician, computer hardware specialist, or computer lab personnel. Complete each field to keep telephone interviews on track and ensure that important details aren’t neglected during the first step of the recruitment process. General candidate information is collected first, followed by answers to position-specific questions. Recording such qualifications, experience, professional objectives, and temperament data will give you a baseline against which to compare potential candidates. We’ve supplied sample answers to help you complete the cheat sheet. You can replace them with your own candidate information.

Are you comfortable balancing multiple initiatives and demanding deadlines?
The candidate said she’s comfortable balancing multiple tasks and tight deadlines simultaneously and provided her experience working full-time while also attending college as an example.

How much first-hand experience do you have repairing laptop, workstation, and server hardware?
The candidate described her rather demanding professional experience working as a bench technician for a national chain, imaging systems, diagnosing and repairing hardware failures, and adhering to rigid deadlines.

What are your favorite software utilities for performing computer bench work?
The candidate has experience using Microsoft’s SCCM and KACE to prepare and deploy workstation images. She uses a variety of anti-malware utilities, including Malwarebytes corporate licenses and Windows Defender Advanced Threat Protection.

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