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Identity theft protection policy

Originally Published:
Apr 2017

Help protect your employees and customers from identity theft. This policy outlines precautions for reducing risk, signs to watch out for, and steps to take if you suspect identity theft has occurred. The companion download, Lunch and learn: Dealing with the risks of identity theft, provides a ready-made PowerPoint presentation to help your users understand the dangers and damage identity theft can cause.

From the policy:

Confidential information, whether kept in electronic or physical format, must be properly secured with access permitted only to authorized individuals. If electronic, it should be stored on systems that are physically locked down, configured with security controls to prevent unwanted access, and kept on encrypted storage media. If physical, it should be kept in secure rooms that are off limits to unauthorized personnel. Any third-party agencies that handle storage of this information should adhere to the same principles.

Do not use confidential data as part of customer account numbers, such as a social security number.

Don’t ask customers for private information (unless no alternative is available), so customers will know that’s standard procedure and can be on the alert for such requests.

Personal and confidential information should never be sent to customers via correspondence, either physically or electronically.

Properly dispose of all confidential data when applicable. If electronic, it should be securely erased from the storage media using methods outlined in Tech Pro Research’s Electronic Data Disposal Policy. If physical, it must be shredded and securely disposed of.

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