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Hiring kit: Technical writer

Originally Published:
Sep 2018

A good technical writer can help end users master the software and hardware they need to do their jobs, boosting productivity and ensuring adoption. However, a lack of easy-to-follow documentation can lead to frustration, poor morale, and inefficient usage. This hiring kit includes a job description, sample interview questions, and a basic want ad to help you find the best technical writer to meet your company’s needs.

From the job description:

The technical writer will be tasked with turning product operation language into clear, concise, and readable material for users. They will be responsible for gathering information from product developers, testing the product personally, and interviewing beta testers to completely understand both the product and the user perspective.

The technical writer must have strong interpersonal skills and a thorough understanding of the objective behind the product being developed. In addition, they must be open to constructive editing and maintain a commitment to accuracy, with a strong grasp of grammar and usage.

The technical writer will:

  • Turn complex technical language into understandable documents for users.
  • Work collaboratively with development staff and other writers.
  • Research and interpret data on user feedback.
  • Have a customer-centered approach.
  • Be open to training in the software or hardware products the company is developing.

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