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Help Desk Triage Policy

Originally Published:
Aug 2008

The help desk group within the Information Technology Department will define items that are mission critical to the operation of the company. Similar to the triage process in an emergency room at a medical center, certain activities within the organization are mission critical. The details provided within this policy will outline the priorities for the help desk staff when top level problems present themselves.

Use this policy as-is or customize it to meet your needs.

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