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Help Desk Policy

Originally Published:
Jul 2013

Tech Pro Research’s Help Desk Policy will help you establish help desk guidelines for your workplace. Simply copy the text from the zipped PDF into your favorite word processor and customize it to fit your needs.

Technology support services are provided through the Information Technology (IT) help desk unit to provide technical assistance and support related to computer systems, hardware or software. The department responds to queries, runs diagnostic programs, writes training manuals, trains computer users, maintains computer systems, and determines and implements solutions.

The IT department responds to help desk inquiries via phone, email, instant messaging (IM) and online notification through the company intranet. Our Help Desk Policy will assist departments with maintaining the process for employees and IT staff.

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