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Developing The Right End-user To IT Support Staff Ratio

Originally Published:
Sep 2008

Many IT shops are struggling to meet service expectations that are too high for their current size help desks. But how do you justify adding more staff when upper management demands that you hold the line on spending?

This TechRepublic resource paper outlines how IT managers can make their case for adding more support personnel. It contains:

? A list of statistics you'll need to describe your department's workload.

? Results from a Gartner survey that describe typical end-user to support staff ratios and information on what staffing numbers the Stamford, CT-based analysts are recommending for companies today.

? A formula to calculate the best ratio for your organization.

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