Not a Tech Pro Research member? Sign up for a Free Trial and get access to this content and more for one week.
Business Case Template: New Help Desk/Support Staff
- Originally Published:
- Feb 2006
The support and help desk staff serves critical functions within organizations. Whether a firm operates as a nonprofit entity, small business, medium-size enterprise, or global multinational corporation, these staff members help the organization and its end users to fully maximize the organization's technology investment.
If your organization believes a new help desk or support position is needed, use this business case to help determine the business benefits and costs associated with making that hire. Use this business case as-is or modify it to meet your organization's specific needs.
Tech Pro Research members log in here to download