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Business Case Template: New Help Desk/Support Staff

Originally Published:
Feb 2006

The support and help desk staff serves critical functions within organizations. Whether a firm operates as a nonprofit entity, small business, medium-size enterprise, or global multinational corporation, these staff members help the organization and its end users to fully maximize the organization's technology investment.

If your organization believes a new help desk or support position is needed, use this business case to help determine the business benefits and costs associated with making that hire. Use this business case as-is or modify it to meet your organization's specific needs.

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