From troubleshooting application errors and managing your company's network to handling remote users and securing your data, IT sup- port professionals face a wide variety of challenges. TechRepublic's 500 Things Every IT Support Pro Needs To Know: Volume 1 helps you meet these challenges, and more.
Article
As enterprise adoption of cloud solutions soars, IT leaders must recognize where vulnerabilities still exist, what improvements to push for, and how to reap the most value from available technologies.
Article
Hybrid cloud, and its unique combination of on-premise and off-premise solutions, is growing in popularity, as shown in a new Tech Pro Research survey and the resulting research report.
Tools & Templates
Use Tech Pro Research's Employee Non-Compete Agreement Policy to protect an organization’s business interests and/or proprietary trade secrets. This information can include, but is not restricted to, ...
Research
The results of Tech Pro Research's May 2014 survey on the hybrid cloud are the focus of this research report, Hybrid Cloud: Benefits, roadblocks, favored vendors. The hybrid cloud combines the best fe...
Article
Learn how to create a security culture within your organization for an added layer of IT protection.
Tools & Templates
Procuring software packages for the organization is a complicated process which involves more than just technological knowledge. There are financial and support aspects to consider, proof of concepts ...
Article
You want your new PC to run an older Windows version. You're not the only one. Here's the best way to make it happen.
Article
Data center spending is down, as companies build on the foundations they've laid over the past few years. Here's a look at the concerns and priorities that IT leaders are focused on right now.
Article
Canonical has recently focused attention on the convergence of desktop and mobile operating systems, while Microsoft, Apple and Google are all exploring ways of harmonising the smartphone/tablet and l...
Article
Everyone in your company needs a password manager -- and there are lots of great options. But two cross-platform tools rise above the rest, thanks to their excellent support for enterprise networks.
eBooks
Cisco VPNs are a popular way to allow remote users to access your network. If you deploy one, you need to make sure you've properly secured it. This PDF will go over ten top methods for helping you ma...
Tools & Templates
Find the best solution to keep your network safe. Learn how our Vendor Selection Checklist: Notebook computers can help you choose the right laptop vendor for your organization with this free sample v...
eBooks
If you use Cisco to power your VPN solution, you know it's not without problems. This PDF includes some common VPN problems you may encounter with your Cisco solution and how to fix them.
Tools & Templates
Creating documentation is time-consuming and boring. It's also essential to maintaining the health and continuity of your Windows network. If your network documentation is weak (or nonexistent), recor...
Tools & Templates
The Build vs. Buy PC Comparison Tool is an Excel worksheet that will help you to determine whether it's less expensive for your company to buy vendor-built PCs or whether you'd be better off picking u...
Tools & Templates
Whether you're a small, one-person shop or a large international enterprise, there will likely come a point in time where you will have to deal with the concept of depreciation. Planning for the expen...
Tools & Templates
Managing stakeholders' expectations throughout the life of an IT project is easier if you establish at the outset when and how you will communicate with your project's stakeholders. This sample Projec...
Tools & Templates
Our Software Purchase/Installation Approval Form provides help desk personnel with all of the information they need to purchase and install software for end users.
Tools & Templates
Implementing an ERP package is a complex and costly undertaking, so it's essential to choose the appropriate vendor. This checklist can serve as a guide to help you determine which vendor is best suit...
Tools & Templates
NOTE:A new, updated version of this checklist is now available. You can download it here. As good citizens, IT professionals should report computer crimes to the proper authorities. If you're like ma...
eBooks
Cisco VPNs are a popular way to allow remote users to access your network. If you deploy one, you need to make sure you've properly secured it. This PDF will go over ten top methods for helping you ma...
Tools & Templates
Find the best solution to keep your network safe. Learn how our Vendor Selection Checklist: Notebook computers can help you choose the right laptop vendor for your organization with this free sample v...
eBooks
If you use Cisco to power your VPN solution, you know it's not without problems. This PDF includes some common VPN problems you may encounter with your Cisco solution and how to fix them.
Tools & Templates
Creating documentation is time-consuming and boring. It's also essential to maintaining the health and continuity of your Windows network. If your network documentation is weak (or nonexistent), recor...
Tools & Templates
The Build vs. Buy PC Comparison Tool is an Excel worksheet that will help you to determine whether it's less expensive for your company to buy vendor-built PCs or whether you'd be better off picking u...
Tools & Templates
Whether you're a small, one-person shop or a large international enterprise, there will likely come a point in time where you will have to deal with the concept of depreciation. Planning for the expen...
Tools & Templates
Managing stakeholders' expectations throughout the life of an IT project is easier if you establish at the outset when and how you will communicate with your project's stakeholders. This sample Projec...
Tools & Templates
Our Software Purchase/Installation Approval Form provides help desk personnel with all of the information they need to purchase and install software for end users.
Tools & Templates
Implementing an ERP package is a complex and costly undertaking, so it's essential to choose the appropriate vendor. This checklist can serve as a guide to help you determine which vendor is best suit...
Tools & Templates
NOTE:A new, updated version of this checklist is now available. You can download it here. As good citizens, IT professionals should report computer crimes to the proper authorities. If you're like ma...
