If you're an IT pro, you wear at least two hats — one as a power Windows user interested in personal productivity, the other as the person responsible for keeping an organization's Windows infrastructure up and running. And most of us also wear a third hat, the one that identifies us as the IP expert in the family, the person who gets a call when someone's PC isn't working right.

The tips in this article are some of my favorites for making those official and unofficial support tasks more manageable. Most of them assume that you're using Windows 8.1 Pro or Enterprise editions, which are designed for IT pros connected to enterp ...

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