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Apple CEO Tim Cook and IBM CEO Ginni Rometty at Apple's headquarters in Cupertino, Calif.
 Paul Sakuma/Feature Photo Service for IBM

Earlier this year, Apple and IBM announced a new, wide-ranging partnership to improve sales, service and support to the enterprise customers of both companies. They believed that, because there was little overlap in the offerings from the two companies, a partnership would be beneficial for all involved.

The broad strokes are known, the details are not. At a high level, Apple will offer new customer service and support op ...

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