I recently had the opportunity to step outside of IT for a few months and work in some other areas of the company. Once I was no longer living in the daily chatter of the department, it became clear that, as a department, we were not doing a good enough job of communicating with the rest of the organization. We were sending out notifications around software releases and upgrades, hardware changes, outages, and security bulletins. However, that was all "just-in-time" communications. We never thought to communicate much beyond that.

As a result, I began compiling a formal IT communications plan. Regular communication serves so many purposes; its ...

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